Frequently Asked Questions
Processing and Shipping
Q: How long does it take to process an order?
A: We typically process orders within 3 business days, but during busier weeks it may take up to 21 business days. Please keep this in mind when placing your order as we make items to order.
Q: Where is my order?
A: Items are made to order and then shipped. Once you have received shipping notification, shipping inquiries need to be directed to USPS, UPS, FEDEX, or your local postal service. Please refer to our Shipping Policy for more information.
Q: What is your shipping policy?
A: Orders are shipped within 3-21 business days for regular orders and approximately 2-6 weeks for pre-orders unless stated otherwise.
Q: How do I stay updated on my order?
A: We provide updates in our group page about pre orders, which you can join here.
Returns and Exchanges
Q: What is your return policy?
A: We accept returns within 14 business days from the date your order was placed. Please refer to our Return Policy for more information.
Q: Can I cancel or change my order?
A: Yes as long as the item has not shipped, just email us by replying to order. Or AnimalsAnon@gmail.com
Sizing and Care
Q: What size should I order?
A: Sizing information can be found on each individual item listing. All items run true to size unless stated otherwise.
Q: How do I care for my apparel?
A: We recommend washing all apparel inside out on cold and air dry. Please refer to the individual tag for best care instructions. We are not responsible for incorrect washing.
About Big Dawg Shirt Shack LLC.
Q: What is Big Dawg Shirt Shack LLC.?
A: Big Dawg Shirt Shack LLC. is the umbrella company for Animals Anonymous Apparel. We are a family business that screen prints, sublimates, and embroiders our products in our warehouse.
Q: Are your stickers waterproof?
A: Yes, all of our stickers are laminated and 100% water, sun, and scratch-proof, carwash safe, and dishwasher safe. However, please be conscious not to scrub when washing any water bottles.